Russell House

Positive Reviews:

• Many residents find the exterior and interior of the facility beautiful and well-maintained, with amenities such as a laundry room and comfortable common areas.
• Several reviewers highlight the kindness and professionalism of the staff and management, noting their responsiveness to needs and issues.
• The community is described as welcoming, with opportunities for residents to connect and engage in activities, such as a Valentine's Party.
• Some apartments have been updated, contributing to a pleasant living environment.
• One reviewer appreciated the treatment during an interview, despite the disappointment with the apartment selection process.

Negative Reviews:

• Several reviews criticize the manager's attitude and communication skills, describing interactions as rude and disrespectful.
• There are complaints about the staff's behavior, with one reviewer calling them the "rudest & nastiest" they've ever dealt with.
• Concerns are raised about the facility's care for residents, with one review stating it prioritizes money over resident well-being.
• A few reviewers find the facility to be old and not up to their standards for senior living.

Mixed Reviews:

• While some residents and their families have had positive experiences, feeling loved and supported, others have had significantly negative experiences, particularly with management and staff attitude.
• The facility itself receives praise for its maintenance and aesthetics, but there are calls for improvements in staff behavior and resident treatment.