Royale Gardens Health & Rehabilitation Center

Positive Reviews:

• Loving care and honesty were appreciated by some family members.
• Several reviewers noted the compassionate and caring staff, especially in handling physical therapy, daily hygiene, and medication requests.
• Some found the staff to be very friendly and helpful, noting that the facility smelled clean and the therapy was thorough.
• One reviewer highlighted a good experience overall, mentioning kind staff members and better care compared to other facilities.
• Physical therapy and the attention to meal adjustments for dietary needs were praised.
• A relative appreciated the proactive approach of the social worker and the well-coordinated care plan, including organized activities and well-managed medications.

Negative Reviews:

• Several reviewers reported neglect, including refusal of visitors, forced immobility, and lack of proper medical care leading to deterioration in health.
• Communication issues with management and staff were frequently mentioned, including unreturned calls and lack of responsiveness to concerns.
• Medication errors, including giving the wrong medications and poor quality of care and food, were common complaints.
• Some family members experienced their loved ones being forced to stay against their will, with one case mentioning a resident being kicked out despite health risks.
• Incidents of residents sitting in urine, inaccurate charting, and lack of assistance with feeding were reported.
• One reviewer mentioned a severe lack of care leading to a resident's significant health decline, only to see rapid improvement after leaving the facility.
• Concerns about cleanliness, specifically mentioning smells of urine, and issues with theft and mishandling of personal items were raised.

Mixed Reviews:

• While some praised the staff and care provided, others noted staffing shortages and slower service on weekends.
• There were mentions of both excellent and poor management of dietary needs, with some adjustments being made but overall not meeting expectations for diabetic-friendly diets.