Royal Sun Park Assisted Living Facility

Positive Reviews:

• Residents and their families have praised Royal Sun Park for its amazing care, excellent staff, and facility. It's highly recommended by those who have experienced their service firsthand.
• Many have noted the home-like feel of the facility and the contentment of the residents. The staff is described as very nice, attentive, and caring, especially towards residents with memory care needs.
• Some reviewers highlighted the exceptional care their loved ones received, mentioning that staff members treat residents as if they were family. The quality of care, especially for advanced memory care patients, is noted as outstanding.
• Elysian Gardens received accolades for its caring and friendly staff, empowered by new ownership. Reviewers appreciated the visible happiness and job satisfaction among the staff, which translates into excellent care for the residents.
• The activities and the level of engagement at Elysian Gardens were also praised, with specific mentions of the positive impact on residents and the sense of security it brings to families.

Negative Reviews:

• Some reviewers expressed concerns about an unpleasant smell, described by some as urine, upon entering the facility. This issue was mentioned as a significant deterrent despite the quality of care provided.
• There were complaints about the facility's temperature being uncomfortably hot, and some reviewers found the administration and staff to be rude and unprofessional.
• A particular incident involving a rude interaction with a staff member over the phone was highlighted, raising concerns about the professionalism of some individuals within the facility.

Conclusion:

While Royal Sun Park and Elysian Gardens have received considerable praise for their care quality, staff attentiveness, and the overall well-being of the residents, there are concerns about facility maintenance and staff professionalism that potential clients might want to consider. The majority of reviews, however, lean towards a positive experience with the care and environment provided to the residents.