Royal Suites Health Care & Rehabilitation

Reviews for the facility are mixed, with some families experiencing significant challenges while others praise the care and attention their loved ones received.

• Several reviews express concern over untreated medical conditions, such as urinary tract infections and bed sores, leading to hospital visits and a decision to remove their loved ones from the facility.
• One reviewer mentioned a negative experience with staff not responding to concerns and a lack of communication, advising others to avoid the facility.
• Another review highlighted a serious incident where a resident was not assisted properly, leading to a fall and subsequent hospitalization. The family chose to move their loved one to another facility where they received better care.
• Conversely, some reviews are highly positive, noting exceptional care, especially during challenging times such as COVID-19. Staff members are commended for their dedication and for keeping families informed.
• Complaints about physical comfort and staff behavior, including issues with beds, room temperature, and staff being distracted by personal phone calls, were mentioned.
• Several reviewers, however, report very positive experiences, highlighting the cleanliness of the facility, the quality of the food, and the caring and professional nature of the staff. The rehabilitation services, in particular, received high praise for their effectiveness and the compassion of the therapists.
• Activities and the variety of menu choices were appreciated, contributing to a positive environment for the residents.
• Some reviews noted the facility's cleanliness and the welcoming nature of the staff, with one mentioning the lobby's impressive appearance.
• A few reviews shared concerns about the nursing care and the facility's response to inquiries, suggesting room for improvement in these areas.

Overall, while some families had negative experiences, many others recommend the facility for its attentive and caring staff, clean environment, and effective rehabilitation services.