Royal Palm Senior Living

Negative Experiences:

• Some reviewers reported rude staff behavior, particularly over the phone, and felt disrespected during interactions.
• Concerns were raised about the management of residents' medications and lack of communication when residents became ill.
• Complaints about facility maintenance issues, such as a non-working elevator for an extended period, were mentioned.
• One review mentioned an unpleasant odor within the facility.

Positive Experiences:

• Many reviewers praised the staff for being friendly, helpful, and resident-oriented, noting significant improvements under new management.
• The transition process for new residents was described as smooth and reassuring by several reviewers, highlighting the staff's attentiveness and care.
• Residents and their families appreciated the range of activities, amenities (like beauty salons and shopping trips), and the overall community atmosphere.
• The facility's response to emergencies, such as Hurricane Ian, was commended for its planning, preparation, and staff dedication.
• Several reviews highlighted the cleanliness of the facility, the quality of care, and the independence offered to residents.

Mixed Experiences:

• While some reviews criticized the quality of food and high staff turnover at the front desk, others did not mention these as concerns.
• Opinions on the facility's renovation and management decisions during emergencies were generally positive, though specific concerns were not detailed.