Royal Oak House

Reviews for Royal Oak House show a mix of experiences. Some reviewers have expressed concerns about the care provided, including issues with staff responsiveness, medication errors, and oversight in health matters. One review specifically mentioned a serious incident involving a medication mistake and lack of attention to a resident's health condition, advising future residents to take precautions such as keeping copies of all documents, being cautious with pharmacy services, and considering the use of a nanny cam.

On the other hand, many reviews praise the facility, highlighting the excellent care, friendly and attentive staff, and the quality of the food. Several reviewers noted the clean and newly remodeled facility, the kindness and professionalism of the staff, and the engaging activities available for residents. The management and support staff are commended for their responsiveness and dedication to accommodating resident and family needs.

Some reviews come from employees who express pride in their workplace, citing a caring team environment and a beautiful facility. Family members of residents have shared positive experiences regarding the transition to the facility, the helpfulness of the staff during rehab, and the overall atmosphere that makes residents feel like family.

However, there is a mention of difficulty in retrieving personal items after a resident's passing, suggesting some communication and organizational challenges.

Overall, while there are some concerns, many reviews recommend Royal Oak House for its caring staff, quality of care, and the facility's environment, suggesting a generally positive experience for most residents and their families.