Rosecrest Community Residential Care

Positive Reviews:

• Great staff and beautiful facility with a wide range of services including stand-alone homes, independent living apartments, assisted living, skilled nursing, and memory care. On-site amenities include physical therapy, exercise facilities, walking trail, beauty salon, and dining hall.
• Some reviewers highlighted amazing staff, particularly noting their attentiveness and kindness. Positive experiences in rehab programs were mentioned, with staff being described as professional, caring, and skilled.
• Facility praised for being clean, well-maintained, and offering excellent physical therapy and rehabilitation services. Some families reported loved ones enjoying their stay and receiving good care.

Negative Reviews:

• Several reviews criticized the facility for insufficient care, neglect, and unprofessional behavior by the staff. Complaints include long wait times for assistance, unclean rooms, and issues with meal delivery.
• Understaffing was a common concern, with reports of residents waiting extended periods for help with basic needs. Some families felt compelled to hire additional sitters for round-the-clock care.
• Communication issues between staff and families were mentioned, alongside a lack of responsiveness to residents' needs. Instances of inappropriate care and neglect were reported, including serious allegations of physical harm.
• Facility aesthetics like cleanliness and maintenance were occasionally praised, but overshadowed by the negative experiences related to care and staff behavior.

Mixed Reviews:

• While some families had positive rehabilitation experiences, others reported a lack of follow-through on care plans and poor communication with family members.
• The quality of the nursing staff received mixed feedback, with some praising the care provided and others expressing dissatisfaction with the level of attention and professionalism.