Rose Senior Living - Beachwood

Positive Feedback:

• Administrative and staff teams, including culinary, servers, housekeepers, and maintenance, are highly praised for their teamwork and support.
• Professionalism and customer service are standout qualities, with staff members going above and beyond to ensure a welcoming and supportive environment for both residents and visitors.
• The community is described as aesthetically pleasing, with beautiful amenities and a gorgeous courtyard.
• Residents enjoy the quality of life at the community, mentioning the size of rooms, large appliances, and the overall great living experience.
• The staff's commitment to 5-star quality service and their care for residents are highlighted, with specific mention of the culinary and dining room staff's impressive work.
• Activities and services offered meet the needs of residents, contributing to a positive community atmosphere.

Negative Feedback:

• Concerns about the care quality in the memory care unit, including reports of neglect and verbal abuse not being addressed appropriately.
• Food quality in the memory care unit is criticized, with a call for improvement.
• A hiring manager is described as not very nice, indicating potential issues with staff management.

General Observations:

• The community is highly recommended for both residents and staff, offering fantastic opportunities and a supportive environment.
• Staff members, including managers, are commended for their willingness to help across departments, emphasizing a culture of care and support.
• The decision to choose this community for senior living is often described as the right one, with families and residents expressing satisfaction and no regrets.
• Residents appreciate the friendly and professional staff, the quality of food and services, and the sense of community.