Rose Hill Assisted Living

Several reviews highlight the attentive and caring staff at the facility, with many families expressing satisfaction and peace of mind regarding the care their loved ones receive. The personal approach and family-like atmosphere are frequently praised, making residents and their families feel part of a close-knit community.

However, there are serious concerns raised by some reviewers, including allegations of neglect, such as residents being left in dirty conditions, dehydration, and issues with medication management. One review specifically mentions a lack of promised one-on-one care and an incident involving theft, leading to a report to the state for investigation.

Positive experiences shared include the facility's cleanliness, the quality of activities provided, such as music days and nights, and the personalized care due to the small number of residents. The facility's approach to safety and health protocols, including mask-wearing and temperature checks, is also noted.

Concerns about the facility's handling of belongings and the treatment of residents during transitions, such as moving to hospice care, are mentioned, with one family describing the experience as inconsiderate and highlighting issues with staff behavior.

Despite the mixed reviews, many families recommend the facility for its care quality, the homey environment, and the engaging activities available to residents. The involvement of the owner and the dedication of the staff are frequently mentioned as key factors in the positive experiences shared by visitors and families.