Rose Haven Nursing Center

Negative Reviews:

• Concerns about staff not wearing required PPE in the Covid unit and lack of adherence to guidelines.
• Complaints about rude staff and poor patient care, including a serious incident leading to a patient losing a leg due to gangrene.
• Facility cleanliness and patient attention were criticized, with reports of neglect and unresponsiveness to patient needs.
• Issues with medication management and food quality, including serving inappropriate food to patients with specific dietary needs.
• Some reviewers expressed dissatisfaction with the facility's environment, describing it as outdated and not well-maintained.
• Reports of personal belongings being lost and a lack of accountability for residents' possessions.
• Several instances of poor communication and irresponsibility, including not knowing the whereabouts of residents and failing to return calls.

Positive Reviews:

• Many reviewers praised the cleanliness of the facility and the friendliness of the staff.
• Staff members were commended for their hard work, patience, and caring nature.
• Positive experiences with the nursing and therapy teams, highlighting their efforts to provide quality care and facilitate recovery.
• Some family members noted excellent care during end-of-life situations, appreciating the compassion and communication from the staff.
• Several reviews mentioned the facility being a great place to work, with a good team atmosphere and exceptional residents.
• Positive remarks about the facility's activities, food quality, and efforts to make transitions smooth for new residents.

Mixed Reviews:

• While some reviewers appreciated the staff's dedication and the facility's efforts to provide care, others highlighted significant areas for improvement, particularly in communication and maintaining the facility.
• Experiences varied greatly among reviewers, with some citing excellent care and others expressing severe dissatisfaction with the treatment of their loved ones.