Rose Garden Residential Care

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns.

• Several reviewers commend the facility for its beautiful environment, caring staff, and engaging activities for residents, including those with dementia. The open courtyard and cozy rooms are particularly appreciated, as well as the facility's efforts to involve families in community events.
• One reviewer praised the facility for the exceptional care their mother received, especially during COVID, highlighting the staff's kindness and professionalism.
• However, there are serious complaints regarding the quality of care, including issues with hygiene, inadequate dietary accommodations, and unaddressed health problems like UTIs and scabies. One detailed account describes a resident's poor condition upon family visits, including lack of personal hygiene supplies and unclean living conditions.
• Communication issues are a recurring theme, with multiple reviewers stating difficulty in reaching the facility by phone and a lack of responsiveness to concerns.
• There are allegations of mismanagement and unprofessional behavior by the administration, including contradictory statements about COVID-19 policies and retaliatory actions against residents and families raising complaints.
• Some reviews, possibly from staff, defend the facility, claiming that negative reviews are false and asserting that residents receive good care and enjoy various activities. However, there are also reports from former employees about poor working conditions, mistreatment of residents, and hygiene issues.

Overall, while some find the facility to be a loving and caring environment for their loved ones, others strongly advise against it, citing concerns about resident care, staff behavior, and facility management.