Roosevelt Care Center At Old Bridge

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and services provided. Some reviewers have reported neglectful and disrespectful treatment towards their loved ones, including instances of inadequate response to medical emergencies, rough handling, and a lack of compassion from the staff. Concerns about the facility's functionality, the quality of food, and the security of residents' belongings were also mentioned. One reviewer detailed a particularly distressing experience related to a lost do-not-resuscitate order, leading to unnecessary suffering.

On the other hand, several reviews highlight positive experiences, noting the professionalism, kindness, and respect shown by the staff towards residents, especially those in the dementia unit. The facility's cleanliness, effective communication with families, and the quality of rehabilitation services received commendations. Activities like trivia games and the overall attentiveness of the staff to residents' needs were appreciated. The facility's efforts to maintain family connections during the COVID-19 pandemic through weekly Zoom meetings were also praised.

Some reviews specifically commend the physical therapy team and the nursing staff for their exceptional care, mentioning the facility's cleanliness and the thoroughness of its visitation process. Positive remarks were also made about the facility's administration, with one reviewer expressing satisfaction with how quickly their concerns were addressed.

However, there were complaints about the facility's handling of dietary needs and personal belongings, as well as the attitude of some staff members. One reviewer mentioned being threatened by the administrator to change their review, highlighting issues with medication management and responsiveness to resident needs.

In summary, while some families have had positive experiences, praising the staff's care and the facility's cleanliness and activities, others have raised serious concerns about the treatment of residents and the facility's overall operation. Prospective residents and their families may want to consider these mixed reviews carefully.