Rook At Fairmount Assisted Living

Positive Reviews:

• Staff and residents are described as amazing, creating a great place to work.
• Facility praised for handling severe dementia effectively, making residents happy.
• Activities and caregiver-to-resident ratio are outstanding, with unique features like chickens, rabbits, and a neat campus.
• Community described as the perfect size with lovely grounds and exceptional service from staff.
• Staff credited with saving a resident's life through personal care and fun activities.
• Cleanliness and kindness of caregivers noted, with some management issues reported.
• Facility aesthetics and environment receive compliments.
• Staff's friendliness and care exceed expectations for new residents.
• High standards and beautiful facility make it a recommended place for care.
• Direct Care staff praised for dedication and professionalism despite challenges.
• Staff's compassionate, professional care for residents highlighted.
• Facility offers a homey feel and caring environment for residents.
• Location, cleanliness, good food, and staff congeniality make it a preferred choice for care.
• Employees express satisfaction with their work environment and the bonds formed with residents.
• Manager's leadership and vision appreciated by staff.
• Family-owned aspect preferred over corporate management.
• Facility described as friendly by an 85-year-old prospective resident.

Negative Reviews:

• One review describes the place negatively, citing discrimination, disrespect, and poor treatment of residents.
• Management issues reported, including misleading information regarding fees and lack of transparency.