Rogerson House

Positive Reviews:

• Staff at Rogerson House have been praised for exceeding expectations in care and sensitivity, especially during difficult times such as the Covid-19 pandemic.
• Many reviewers highlighted the exceptional care for residents with advanced dementia and Alzheimer's, noting the staff's understanding and the community's engagement in activities designed to enhance residents' well-being.
• The facility's environment, including its homelike atmosphere, cleanliness, and well-maintained gardens, received positive comments. Special mention was made of the variety of programs available, such as art, exercise, and music, aimed at keeping residents active and engaged.
• Family members appreciated the strong sense of community, including social events and activities that allowed them to participate in their loved ones' care and enjoyment.
• The admission process was described as easy and well-guided, with attention to detail regarding residents' diets, interests, and needs. The professional staff and well-organized medication system were also commended.

Negative Review:

• One review expressed concern over the care provided, mentioning issues with medication management, dietary needs not being met, and overall neglect. The reviewer advised making spot checks to ensure proper care.

General Feedback:

• Rogerson House was often described as a vibrant community with dedicated staff who go above and beyond in their care for residents with memory problems.
• The specialized focus on dementia and Alzheimer's care, including tailored activities and a better staff-to-resident ratio, was highlighted as a significant advantage.
• Many reviewers would recommend Rogerson House to friends and family, citing their loved ones' happiness, engagement in daily activities, and the overall caring and helpful nature of the staff.