Rocky Mountain Care - Willow Springs

The reviews for Rocky Mountain Care Center show a mix of experiences. Some reviewers have praised the facility for its cleanliness, beautiful building, and the kindness and compassion of the staff. They shared heartwarming stories of how their loved ones were treated with care and dignity, highlighting instances where the staff went above and beyond to accommodate personal preferences and needs.

However, other reviews have raised serious concerns about the facility. Complaints include understaffing, poor communication, and neglectful behavior towards residents. Some reviewers reported instances of their loved ones not receiving proper care, such as not being fed, not having call lights answered in a timely manner, and even experiencing verbal abuse from the staff. Concerns were also raised about the facility's handling of COVID-19 restrictions and the impact on residents' mental health.

There were also negative comments about the work environment from a former employee, mentioning issues with staff attitudes, lack of support, and payment disputes. Additionally, some reviews criticized the facility's management and organization, describing it as disorganized and unprofessional.

On a positive note, several families expressed gratitude towards the staff for their efforts during the COVID-19 pandemic, acknowledging the challenges and thanking them for their dedication to caring for their loved ones under difficult circumstances.

In summary, while there are heartfelt testimonials of excellent care and service, there are also significant concerns that potential residents and their families may want to consider. The experiences shared range widely from highly positive to deeply troubling.