Rockville Terrace Senior Living

Positive Reviews:

• Many reviewers highlight the caring nature of the facility, noting that staff members are kind and truly care about the residents, not just treating it as a job.
• Facilities are described as beautiful, with some comparing the atmosphere and accommodations to those found in five-star resorts.
• Communication with families is ongoing, ensuring that they are kept in the loop regarding their loved ones.
• Several reviews mention specific staff members by their first names, praising their dedication and the excellent care provided.
• The facility is noted for its cleanliness and additional amenities such as a gelato/beer/coffee bar.

Negative Reviews:

• Some reviews express concern over staffing levels, suggesting that the facility is understaffed, which leads to delays in assistance for residents.
• There are mentions of inadequate care, including issues with medication delivery, food quality, and cleanliness of the units.
• The high turnover rate among staff due to the burden of being understaffed is highlighted as a significant issue, impacting the quality of care.

Mixed Feedback:

• While the grounds and facilities are consistently praised for their beauty and cleanliness, concerns are raised about the level of care and assistance provided to residents who need it.
• The friendliness and professionalism of the staff are frequently mentioned positively, but there are contrasting reports about the effectiveness and adequacy of the care provided.

Overall, Rockville Terrace receives a mix of reviews. Many families and visitors appreciate the caring staff, beautiful facilities, and the overall environment. However, concerns about staffing levels and the quality of care for residents needing more assistance are notable. Prospective residents and their families may want to consider these factors when making a decision.