Rockbrook Memory Care

Positive Reviews:

• This community is praised for its strong team that cares for each resident, allowing them to live with dignity. It is noted for its active community and convenient location near hospitals and skilled nursing and rehabilitation centers.
• Many find the Memory Care Community warm and home-like, with welcoming and loving staff.
• One reviewer highlighted the generosity of a staff member who went above and beyond by donating pizzas to people.
• Rockbrook is commended for being clean, cheerful, and providing residents with tender loving care. The staff is noted for demonstrating authentic human caring.
• Reviewers appreciate the amazing caregivers and staff, and the clean, well-kept facility.
• One reviewer shared a personal story of how pleased they were with Rockbrook, describing it as kind, caring, and professional. They noted a significant improvement in their mother's condition and sense of belonging.
• The Director Community Liaison expressed love for the community, praising the care staff, Wellness Director, Maintenance Director, and cooks for their dedication and passion for elderly care.

Negative Reviews:

• Some reviewers expressed dissatisfaction with the management and staff, citing a lack of professionalism and care for both staff and residents. Concerns were raised about the adequacy of supplies and the work environment.
• There were specific complaints about the Executive Director, nurses, and the activities coordinator, suggesting they do not meet the standards expected of their positions.
• A reviewer mentioned issues caused by the new nurse director that affected their mother.