Rock Run Place

Positive Reviews:

• Many reviewers have noted the caring and dedicated staff, particularly praising their kindness and professionalism.
• Residents seem to enjoy a variety of activities and outings, contributing to a happier and more social lifestyle.
• The food and dining experience received positive mentions, with one reviewer noting significant weight gain in a family member due to the enjoyable meals.
• The facility's environment, including its cleanliness and beautiful grounds, was highlighted as a positive aspect.
• Family members appreciate the safe and secure environment, especially for those with dementia needing a secure setting.
• Some reviewers have had positive experiences with management and staff communication, feeling their loved ones are receiving the best possible care.

Negative Reviews:

• Concerns about understaffing and the cleanliness of the dining hall were mentioned.
• Issues with management's confidentiality and professionalism were raised, including unreturned calls to corporate and unaddressed complaints.
• Some reviewers expressed dissatisfaction with the overall management and organization of the facility, including changes under new ownership.
• There were complaints about the atmosphere, with some staff appearing unhappy, which could affect the overall environment for residents.

Mixed Reviews:

• While many reviews praise the staff and care provided, there are contrasting opinions about the management and organization of the facility.
• The facility's approach to resident care and activities received both commendation for its positive impact on residents and criticism for areas needing improvement.

Overall, Rock Run Place has received a mix of positive feedback for its staff, activities, and resident care, alongside concerns regarding management practices and facility organization.