Rock Creek

Summary of Reviews for Rock Creek Senior Living:

• Some residents and their families have expressed dissatisfaction with the services, citing issues such as inadequate meal options for those with specific health needs, lack of housekeeping services despite being part of the package, and concerns over management during a COVID outbreak.
• There have been reports of a significant COVID outbreak, with management allegedly refusing help from the health department and failing to notify families.
• On the positive side, many reviews praise the community, highlighting the friendly and helpful staff, the quality of customer service, and the sense of safety and normalcy returning post-COVID.
• Residents appreciate the dining experience, describing it as first-class with high-quality food and variety.
• Some reviewers have noted a decline in the quality of life and customer service following a change in ownership to Atria, leading to some residents moving elsewhere.
• There are mixed feelings about the living conditions and amenities, with some residents finding the apartments and facilities to their liking, while others have criticized the quality of meals and the adequacy of the living spaces.
• The staff, including those in sales and management, have been commended for their dedication and hard work, especially during challenging times.
• Despite some negative experiences, there are residents who have returned to Rock Creek and others who strongly recommend it to potential new residents, highlighting the community's efforts to improve and maintain a welcoming environment.