Rochester Villa

The reviews for the senior living facility present a mixed picture, with some highlighting exceptional care and others pointing out areas needing improvement. Positive comments often praise the dedicated staff, including doctors, assistants, and various team members across departments like social services, nursing, and administration. Many reviewers appreciate the homelike environment, the facility's active engagement in the community, and the innovative approaches to care, such as resident chickens and the use of essential oils.

Several reviews commend the facility for its cleanliness, modern amenities, and the variety of activities available to residents. The leadership team is noted for their superb management and commitment to culture change, emphasizing person-centered care. The facility's location in a quiet neighborhood with easy access to shopping, banking, and food services is also seen as a plus.

However, some reviews express concerns about the quality of care, particularly on weekends, and the responsiveness of the nursing and CNA staff. Issues such as long wait times for assistance, inadequate personal care, and problems with housekeeping and food service are mentioned. There are also complaints about the facility's handling of billing and communication, with one reviewer experiencing harassment from the billing department.

Overall, while many reviewers recommend the facility for its caring staff and quality environment, others suggest that there is room for improvement in staffing, particularly on weekends, and in addressing specific concerns raised by residents and their families.