Robison Jewish Health Center

Summary of Reviews:

• Several reviewers expressed dissatisfaction with the professionalism and responsiveness of the staff, including care coordinators and social workers. Concerns were raised about the lack of support for families and patients, and the overall quality of care.
• Issues with the facility's amenities and services were mentioned, such as the absence of water pitchers in rooms, bland food, and inadequate COVID-19 protocols.
• Complaints about understaffing leading to delayed medication, insufficient check-ins, and dietary mistakes were common. Some reviewers noted instances of neglect and poor hygiene.
• Positive experiences were shared about the cleanliness of the facility and the caring nature of some staff members. However, these were overshadowed by negative experiences, including mismanagement of medications and lack of physical therapy.
• Problems with billing and administration were highlighted, including issues with payment crediting and lack of clear communication.
• Some reviewers had a positive experience, praising the staff for their loving care and communication, especially during COVID-19 restrictions.
• One reviewer recommended getting everything in writing before admission due to their negative experience with the coordination of admissions.

Overall, the reviews suggest a mixed experience with several areas needing improvement, particularly in staff responsiveness, quality of care, and administrative efficiency.