Roberts Health Centre

Positive Reviews:

• Many reviewers praise the cleanliness and friendliness of the facility, highlighting the exceptional care and comfort provided to their loved ones during their stay for rehabilitation.
• Staff, including therapists, nurses, and support personnel, are commended for their professionalism and dedication to ensuring residents feel comfortable and well-adjusted.
• The owner and management are noted for their meticulous attention to detail and genuine concern for residents, contributing to a high standard of care and a welcoming environment.
• Several reviewers recommend the facility for its top-notch rehabilitation services, clean surroundings, and the compassionate, family-like treatment of patients.

Negative Reviews:

• Some reviews express dissatisfaction with the level of care, citing instances of inadequate communication among staff, perceived rudeness, and a lack of compassion towards residents.
• Concerns are raised about the handling of transitions from skilled to unskilled care, with complaints about the effort and manner in which long-term accommodations are arranged for residents.
• One reviewer reports a distressing experience involving their mother's brief stay, including serious concerns about her treatment and the physical condition in which she was found.
• There are complaints about the cleanliness and personal hygiene care for some residents, as well as dissatisfaction with the response to requests for medical adjustments.

Mixed Feedback:

While many reviews highlight the facility's strengths in cleanliness, staff professionalism, and quality of care, there are significant concerns raised about specific instances of care, communication, and management of resident transitions. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.