Riverview Manor

Positive Reviews:

• Significant improvement in personal care and understanding of residents compared to other facilities.
• Facility is described as clean, bright, and welcoming with well-groomed gardens and outdoor spaces.
• Staff is praised for their caring and attentive nature, making significant efforts to accommodate residents and their families.
• Facility is recommended for its cleanliness, lack of typical elderly care facility odors, and the friendliness of the staff.
• Residents have access to private rooms and personalized care, including physical therapy and daily activities.
• Family members noted good communication regarding updates on their loved ones' care and health status.

Negative Reviews:

• Some reports of neglect, including residents being left without water for extended periods and issues with personal hygiene.
• Concerns about the level of care, with reports of untreated sores and possible bug bites.
• Allegations of inadequate response to complaints and issues, including pest control and resident safety.
• Facility could benefit from updates and more activities for residents, especially in communal areas.

Mixed Feedback:

• While some reviews highlight the facility's cleanliness, caring staff, and pleasant environment, others raise serious concerns about resident care and management responsiveness.
• Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.