Riverview Healthcare Community

Positive Reviews:

• Many reviewers praise the facility for its compassionate culture and professional, caring staff.
• Physical Therapy (PT) staff received high marks for their dedication to improving patient strength and independence.
• Several reviewers noted the facility's cleanliness and the attentiveness of the staff to both residents and visitors.
• Some family members highlighted specific instances where staff went above and beyond to ensure comfort and care for their loved ones, including during end-of-life care.
• Employees and visitors have had great experiences with the facility's events and the electronic check-in system.

Negative Reviews:

• There were complaints about miscommunication regarding patient care needs and minimal physical therapy sessions.
• One detailed account criticized the facility for mismanagement during a COVID-19 outbreak, including improper patient clothing handling and treatment decisions.
• Concerns were raised about health protocol violations, lack of follow-up from management, and overall lackadaisical healthcare.
• Some reviewers expressed dissatisfaction with the staffing levels, claiming it led to inadequate care and oversight, resulting in accidents and unattended needs.
• Issues with personal belongings being lost or misplaced, including important items like dentures and clothing, were mentioned.

Mixed Reviews:

• A few reviewers had mixed feelings, citing differences in care quality among residents and pointing out both positive and negative aspects of the facility.
• While some praised the staff and care quality, others felt that the facility's management prioritized profit over patient care.