Riverside Rest Home

Reviews of the care facility present a mixed picture, with several families expressing satisfaction with the care provided to their loved ones, while others raise serious concerns.

• Several reviewers commend the facility for its dedicated and professional staff, noting particularly good care for residents with conditions such as stroke and advanced Multiple Sclerosis. The staff is described as compassionate, attentive, and engaged in developing comprehensive care programs with families.
• One reviewer, who became a volunteer at the facility following a positive experience with a family member's care, praises the cleanliness of the facility and the variety of activities available to residents. They highlight the staff's efforts to bring joy to residents, including acquiring an adaptive bike for a resident with cerebral palsy.
• However, other reviews express significant dissatisfaction, citing issues such as unresponsiveness to phone calls, lack of bathing protocols, and defensive staff. Concerns about excessive medication without proper review and a lack of medical attention are also mentioned. One reviewer alleges negligence leading to a family member's death.
• There are reports of theft, with one family member listing specific items stolen from their loved one's room, describing the situation as unacceptable and disrespectful.
• Another review criticizes the facility for being more focused on money than patient care, suggesting a lack of genuine concern for residents' well-being.
• Despite these criticisms, some families report a very positive experience, highlighting the warm and welcoming nature of the staff and their professionalism and care.

In summary, while there are heartfelt endorsements of the care provided by some staff members, significant concerns about the facility's operations and treatment of residents have been raised by other reviewers.