Riverside Nursing And Rehabilitation Center

The reviews for the senior living facility present a mixed picture, with some expressing severe dissatisfaction with the quality of care, staffing, and management, while others praise the facility, its staff, and the rehabilitation team.

• Several reviewers express urgent concerns about understaffing, neglect, and unprofessional behavior from the staff. Complaints include missed medications, unattended medical needs, rude behavior, and a lack of compassion for residents, especially those nearing the end of life.
• Issues with the facility's handling of patient care, including refusal of care, mismanagement of personal hygiene, and inadequate response to emergency situations, are highlighted. Some reviewers report personal belongings being stolen and a general lack of cleanliness and maintenance.
• On the positive side, some reviews commend the facility for its caring staff, particularly the rehabilitation therapists, who are noted for their dedication to patient recovery and care. The environment is described as loving and supportive by some family members of the residents.
• Recent changes in ownership and management are mentioned, with claims of improvements and a more enjoyable atmosphere for residents. The therapy department, in particular, receives praise for its expansion and the variety of activities offered.
• However, the negative experiences shared by many reviewers raise concerns about the consistency of care and the facility's ability to address the needs of all residents adequately. Issues with communication, both internally and with family members, are also a recurring theme.

In summary, while there are instances of positive feedback regarding the staff's efforts and the facility's amenities, significant concerns about the quality of care, staffing, and management practices cannot be overlooked. Prospective residents and their families may need to weigh these factors carefully.