Riverbend

Positive Reviews:

• Customers appreciate the Magnolia Trails Program and the Magnolia Hills Memory program, highlighting the wonderful activities planned for residents.
• Many reviewers noted the professionalism and friendliness of the staff, mentioning that they are very attentive and caring.
• Several reviews praised the facility for its cleanliness and the competitive rent prices.
• Some family members observed their loved ones being happy and enjoying their new environment, participating in activities, and receiving excellent care.
• Improvements in the facility and its operations, including the sign-in process, were acknowledged and appreciated.

Negative Reviews:

• Some reviewers expressed concerns about the lack of activities and engagement for residents, contrary to what was promised.
• There were complaints about the staff's attitude, describing them as rude and not helpful, with some staff members not adhering to mask policies properly.
• Issues with the facility's management were mentioned, including unreturned phone calls and delays in issuing refunds.
• One review detailed a negative experience with the care provided, leading to a resident's decline after moving to the facility.
• A reviewer criticized the food quality and felt disrespected by the staff.

Mixed Feedback:

• While some reviews highlighted the facility's cleanliness and the professionalism of the staff, others pointed out areas that could use improvement, such as the need for new paint, wallpaper, and carpet.
• The experience of visiting and interacting with the facility has improved for some, indicating positive changes in leadership and operations.