River Terrace

Reviews for River Terrace Memory Care show a mix of heartfelt appreciation and serious concerns. Many family members praise the compassionate care their loved ones receive, highlighting the dedication and kindness of the staff, from the director to the caregivers and office manager. Activities and engagement are noted as positive aspects, with the facility creating a welcoming and inclusive environment for residents.

However, several reviews raise significant issues, particularly with the administration and management practices. Concerns include alleged financial exploitation, lack of transparency, and insensitivity towards families, especially during challenging times like the COVID-19 pandemic. Some reviews accuse the management of being deceitful and vindictive, particularly towards self-paying residents. There are also mentions of staffing issues, with claims of neglect and inadequate staff-to-patient ratios.

Neighbors and external providers have mixed feelings, with some expressing frustration over parking and inconsiderate behavior by the facility's employees, while others commend the facility for its care quality and environment.

Overall, while the care provided by the staff is frequently lauded, the administration's handling of financial and operational matters has led to distress and dissatisfaction among some families. Prospective residents and their families are advised to consider these reviews carefully.