River Oaks Place Lenoir City

Positive Reviews:

• Many reviewers highly recommend River Oaks for its great food, care of residents, and first-class service.
• Staff changes have been noted, but the current staff and management team are praised for their knowledge, care, thoughtfulness, and sense of humor.
• Residents are reported to be happy and well-cared for, with activities such as crafts, fun hours, and public events to keep them engaged.
• The facility is described as clean, well-staffed, and having a family-oriented atmosphere where long-term staff treat residents like family.
• Some reviewers specifically commend the management and staff for going above and beyond in their roles, making River Oaks a recommended place for loved ones.

Negative Reviews:

• One review criticizes the facility for poor hygiene and maintenance, and describes the wellness director as disrespectful and unprofessional.
• Another review expresses dissatisfaction with employee compensation and accuses the management of unprofessional behavior and neglect.
• There are concerns about the quality of care provided to some residents, with one reviewer stating their grandmother was treated poorly.

Mixed Feedback:

• While many reviews are positive, highlighting the care, staff, and environment, there are critical voices concerning management practices, facility conditions, and specific staff behavior.
• Communication with nursing staff and the handling of employee compensation were mentioned as areas needing improvement.