River Highlands, Scalf

Negative Experiences:

• Residents and their families have reported neglect, such as forgotten medication deliveries and unclean living conditions including rotting food and untidy rooms.
• Unexpected rent increases and unprofessional administration behavior have been highlighted.
• Complaints about the quality of food served, with specific dietary requests being ignored.
• Some staff members have been described as rude and unprofessional, with reports of personal belongings going missing.
• Concerns over the discrepancy between the facility's presentation and the actual living conditions and care provided.

Positive Experiences:

• Some visitors and residents have praised the community for its beautiful environment and friendly staff.
• Positive changes in residents' health and social life have been observed, including weight gain, improved mobility, and making friends.
• The food quality and social events have received compliments, contributing to a positive atmosphere for some.
• Staff professionalism and courtesy have been noted, particularly in comparison to other facilities.
• One resident shared a personal testimony of finding a sense of family and happiness within the community.

Mixed Reviews:

• While some reviews highlight the cleanliness and vibrant social life within the community, others point out serious concerns regarding care, administration, and overall resident experience.
• The facility has been both criticized for its lack of professionalism and unkept promises, and praised for its staff's friendliness and the quality of its amenities.