River Highlands

Negative Experiences:

• Residents and their families have reported neglect, such as forgotten medication deliveries and unclean living conditions including rotting food and squalor.
• Unexpected rent increases without notice, with one instance of an $800 per month increase after just one month of residency.
• Reports of rude and uncaring administration, with some describing their behavior as abusive.
• Complaints about the quality of food served, with specific instances of unmet dietary requests.
• Concerns over lost personal items and gifts, and unprofessional staff behavior, including ignoring visitors and discussing personal matters during work hours.

Positive Experiences:

• Some residents have seen improvements in health and well-being, including weight gain, better mobility, and increased happiness from social interactions and therapy.
• Many visitors and potential residents praise the community's aesthetics, cleanliness, and the friendliness of both staff and residents.
• Positive feedback on the staff's professionalism, kindness, and the overall welcoming atmosphere during visits and events.
• Specific compliments to the staff for their courteous and professional behavior, especially during the initial COVID-19 outbreak.
• One resident shared a positive personal transformation, citing newfound happiness and a sense of family within the community.

Mixed Reviews:

• While some reviews highlight the community's beauty and the staff's friendliness, others caution against being misled by appearances, suggesting deeper issues with care and management.
• Experiences seem to vary significantly among residents and their families, with some expressing satisfaction and others urging caution based on their negative experiences.