Rittenhouse Village At Northside

Positive Reviews:

• Many families have found Rittenhouse to be a wonderful home for their loved ones, praising the caring atmosphere and the staff's efforts to protect residents during difficult times.
• Despite some facilities being fancier, Rittenhouse is commended for treating residents like family, with staff interacting warmly with people across different levels of care.
• Some reviewers highlight the excellent care and compassion shown by the staff, especially towards residents with terminal illnesses, ensuring their last days are comfortable.
• Activities such as art, Bible studies, and lunches outside the facility are appreciated, contributing to a happy and engaging environment for the residents.
• The community is described as great, trustworthy, and boasting excellent staff and leadership, making families feel their loved ones are in good hands.

Negative Reviews:

• Several reviews criticize the facility for frequent management changes, leading to chaos and a decline in the quality of care and services provided.
• Incidents of theft, medication errors, and lack of communication with families have been reported, raising concerns about the safety and well-being of the residents.
• Some families have experienced billing issues and confusion, although these problems are eventually resolved.
• There are complaints about the facility being understaffed, which has impacted the level of care and service.
• One reviewer warns against doing business with the company, accusing it of untrustworthy practices and failure to pay for services rendered.

Mixed Reviews:

• While some families have had positive experiences with the care and community at Rittenhouse, others have faced significant challenges, leading them to move their loved ones out of the facility.
• The facility's efforts to improve under new management have been acknowledged, though the impact of these changes on the overall quality of care and service remains a concern for some.