Richmond Place

Positive Feedback:

• Exceptional leadership and teaching from the dietary department's chef and sous chef, highlighting patience, kindness, and fairness.
• Smooth and supportive transition into independent living facilitated by staff, making residents feel at home.
• Residents enjoy a peaceful, safe environment with friendly staff, good security, excellent food, and a strong sense of community.
• High praise for the facility's cleanliness, the caring nature of the staff, and the overall sense of being at home.
• Positive experiences with staff members who are professional, helpful, and ensure residents' needs, such as medication adherence, are met.
• Community events like Bingo and dinner with the doctor are well-received and anticipated.

Negative Feedback:

• Concerns about pet friendliness and the administration's handling of referral incentives and rent increases.
• A resident's emergency call went unanswered, raising serious concerns about safety and response protocols.
• Issues with lost personal items in the memory care facility, despite items being clearly labeled.
• Reports of unfulfilled maintenance requests, medication management problems, and unprofessional behavior from some staff members.

General Observations:

• The facility is described as beautiful, clean, and well-maintained, with a staff that is consistently praised for their warmth, professionalism, and genuine care for residents.
• Residents and their families appreciate the variety of activities, the quality of food, and the opportunities for social engagement.
• Some operational and administrative challenges are noted, but overall, the community is valued for its supportive and friendly environment.