Richmond Heights Place - A Continuum Of Care Commu

Reviews of a senior living facility have shown a mix of experiences. Some family members have faced challenges with communication and care, including unreturned calls regarding admissions and concerns about the quality of care provided to their loved ones. One reviewer expressed frustration over their brother being denied admission without clear communication, while another detailed a lack of assistance for their relative who could not walk or feed herself.

On the positive side, many reviews praise the facility for its environment and staff. The Independent living building received high marks for its friendly atmosphere and the variety of activities available. Staff members, particularly Jennifer, were commended for their dedication and responsiveness. The memory care building and its staff also received appreciation for their attentiveness and care.

However, there were serious concerns raised about the level of care in some instances, including a report of a resident developing extensive wounds within weeks of admission and a lack of follow-up communication from the facility. Another review criticized the professional conduct of the HR department.

Employees of the facility shared positive insights, highlighting a culture of kindness and a commitment to high standards of care under new management. The facility's location, described as being in a wooded area with home-like cottages, was also noted as a positive aspect.

Overall, while there are areas of concern that need addressing, particularly in communication and certain aspects of resident care, there are also many positive testimonials about the staff's compassion and the facility's environment.