Richfield Living

Summary of Reviews:

• There were concerns about the denial of phone calls to a resident due to a POA request, leading to missed communication and dissatisfaction with the management's response.
• Positive remarks were made about the variety of activities available, including day trips, a calendar of daily activities, and the option for residents to cook their own meals or order food. The community was praised for its beauty, featuring gardens, lakes, walking trails, and swings.
• One reviewer highlighted the affordability due to the payment structure for amenities, and commended the long-term employment of the staff, suggesting a stable and experienced team.
• General feedback included a decent tour experience and outstanding care for a resident, with a variety of meals and helpful staff leading to a recommendation for other families.
• Concerns were raised about frequent changes in the nursing administration staff, alleged neglect, and inappropriate behavior by the board of directors, contributing to an unhappy environment.
• Positive experiences were shared about the Knollwood Independent Living Apartments and The Oaks assisted living facility on the Richfield campus, noting the friendly staff, good food, and a variety of activities for residents.
• Comments on the staff being nice, the location being convenient, and the overall positive impact of moving to a retirement community were mentioned, including the ease of socializing and the welcoming atmosphere for new residents.
• However, the Joseph C. Thomas Center, a memory care facility, was noted for its size and distance from a reviewer's home, suggesting it might not be the right fit for their needs.