Restoration Senior Living Of Covington

Positive Reviews:

• Many reviewers have praised the facility for its helpful and pleasant staff, with specific mentions of the ease of transition for new residents and the variety of activities available, including church services, arts and crafts, and parties.
• The facility's environment is described as beautiful, calming, and clean, with good food and ample natural light. The staff's adherence to safety protocols, especially during the COVID-19 pandemic, was also highlighted.
• Residents and their families appreciate the community's efforts to keep residents engaged and active, with reports of significant improvements in residents' lifestyles and happiness levels.
• The facility is noted for its elegant design and the staff's dedication to going above and beyond in their care. The food quality received special mention for being superb.
• Some reviewers found the community by chance and felt it was a blessing, citing exceptional care and the significant positive impact on their loved ones' well-being.

Negative Reviews:

• One review criticized the facility's management and work environment, mentioning disrespectful and unprofessional behavior, including racist comments.
• Another review expressed disappointment with the memory care unit, stating that the staff seemed unprepared to handle specific challenges related to dementia, leading to a negative experience and the eventual removal of their loved one from the facility.

Mixed Reviews:

• While most reviews are overwhelmingly positive, praising the staff, facilities, and care provided, the few negative experiences highlight areas for potential improvement, particularly in staff training and management practices.