Remington Transitional Care Of San Antonio

Positive Feedback:

• Facility is described as clean, welcoming, and well-maintained.
• Several reviews praise specific staff members for their exceptional care and attentiveness, particularly nurses named Stephanie, Marisela, Eddie, Felicia, and a staff member named Barbara.
• Physical therapists, kitchen staff, social workers, and the director are commended for going above and beyond expectations.
• Some patients felt their stay was made more pleasant due to the caring nature of the staff, even when feeling depressed.
• The quality of food served is generally appreciated, with efforts made to ensure patients do not go hungry.
• Professionalism at the front desk and a good visitation system during the Covid situation are noted.
• Overall, many express gratitude for the care received and would recommend the facility.

Negative Feedback:

• One review strongly criticizes the patient care, mentioning a nurse's negligence in ensuring medication was taken properly, leading to health decline.
• Issues with lost personal items and important documents, inedible food, inadequate physical therapy sessions, and uncomfortable furniture are highlighted by a patient.
• Another review points out poor medical care, including untreated bedsores and signs of neglect, after a patient was transferred from the facility.
• Concerns about the facility's discharge process, particularly after a patient took a fall, are raised, suggesting a need for better patient advocacy.
• Communication issues are mentioned, including difficulties in reaching staff by phone and lack of clear information regarding Covid testing requirements for visitors.
• Some staff members, particularly at the front desk, are described as rude and unhelpful.

General Observations:

• Experiences vary significantly among patients and their families, with some expressing complete satisfaction and others detailing serious grievances.
• The professionalism and kindness of certain staff members are frequently acknowledged and appreciated.
• There are calls for improvements in patient care, communication, and facility management to address the concerns raised.