Rehabilitation at Oak Brook Care

Summary of Reviews:

• Several reviews mention concerns about the decor being outdated and the facility having staffing issues, particularly in the skilled nursing area where response times to calls were slow.
• Positive feedback was given for the physical therapy and occupational therapy departments, with many noting significant improvements in rehabilitation outcomes.
• Administration responsiveness to complaints and concerns was frequently criticized, with many reviewers feeling their issues were not adequately addressed.
• Cleanliness and maintenance of the facility received mixed reviews, with some finding it well-kept while others noted areas of neglect.
• The quality of food was generally described as average, with a lack of flavor and variety being common criticisms.
• Communication and organization, especially regarding discharge processes and coordination of care, were highlighted as areas needing improvement.
• Some reviewers had positive experiences with the staff, describing them as friendly and caring, while others reported encounters with unhelpful and neglectful staff members.
• There were concerns about the adequacy of activities available to residents, particularly during COVID-19 restrictions.
• Several families reported issues with personal belongings being lost or mishandled, including clothes and wheelchairs.
• One review praised the facility for its comfortable rooms, clean environment, and engaging activities, highlighting the positive impact of rehabilitation services on their family member.
• Another review shared a painful experience with both parents passing away at the facility, criticizing the staff's attitude and the overall care provided.
• The facility's location in a primarily business district with limited outdoor space was noted, though the available outdoor areas were described as nicely maintained.