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Regency Care Center
815 High Road, Norwalk, IA 50211
For Pricing & Availability
(800) 780-8101To Reach a Resident
(515) 981-4269Estimated Pricing
Price Comparison
Regency Care Center Description
Regency Care Center is a large 60 bed community that offers assisted living, memory care, nursing care, hospice, skilled nursing and rehabilitation and is located in the town of Norwalk, Iowa and is part of the MGM Healthcare network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 5.9 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Norwalk
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Norwalk
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Norwalk
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Norwalk
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for this senior living facility present a mixed picture, with some highlighting positive aspects while others express significant concerns. Key points from the reviews include:
- Lack of communication among staff and issues with cleanliness and maintenance of the facility.
- Reports of inadequate staffing levels, leading to missed appointments, incorrect medication distribution, and poor meal quality. However, physical therapy (PT) and occupational therapy (OT) services received positive mentions.
- Several reviewers expressed concerns about the care quality, noting that residents often seemed overmedicated, neglected, and left without assistance for extended periods. There were also reports of unaddressed medical issues and a general lack of rehabilitation support.
- On the positive side, some reviews praised the staff for being caring and attentive, highlighting efforts to provide comprehensive care and foster partnerships with patients and their families for optimal recovery.
- Concerns were raised about the facility's management, with some reviewers describing it as uncaring and ineffective, contributing to high staff turnover and reliance on temporary staff.
- One review detailed a specific issue regarding a delayed scooter delivery for a resident, attributing the problem to facility negligence and poor communication.
- There were mentions of the facility undergoing positive changes, including building a new care team and implementing improvements.
- However, several reviewers strongly advised against placing loved ones in this facility, citing experiences of cold food, inadequate hygiene, disrespectful staff, and overall deplorable conditions.
In summary, while there are instances of positive feedback regarding the staff's caring nature and efforts to improve, the majority of reviews raise serious concerns about the facility's cleanliness, management, and quality of resident care.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 5
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Sept. 22, 1998
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 101
Total current residents: 74
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 18
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $13000
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-12 | 2023-04-13 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-04-12 | 2023-05-06 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2023-04-12 | 2023-04-13 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2023-04-12 | 2023-04-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2023-04-12 | 2023-04-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2022-01-03 | 2022-01-04 | F | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2022-01-03 | 2022-01-04 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2022-01-03 | 2022-01-06 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2022-01-03 | 2022-01-10 | E | Egress Deficiencies | Install proper backup exit lighting. |
| 2022-01-03 | 2022-01-04 | F | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2022-01-03 | 2022-01-04 | F | Smoke Deficiencies | Follow proper procedures when the fire alarm was out of service for more than 4 hours. |
| 2022-01-03 | 2022-01-04 | F | Smoke Deficiencies | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| 2022-01-03 | 2022-01-06 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-01-03 | 2022-01-10 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2022-01-03 | 2022-01-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-01-03 | 2022-01-04 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2020-02-12 | 2020-02-19 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2020-02-12 | 2020-02-17 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-17 | 2023-04-17 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-04-17 | 2023-05-16 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-04-17 | 2023-05-16 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-04-17 | 2023-05-16 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2023-04-17 | 2023-05-16 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-04-17 | 2023-05-16 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2023-04-17 | 2023-05-16 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-04-17 | 2023-05-16 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2023-04-17 | 2023-05-16 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-04-17 | 2023-05-16 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2023-04-17 | 2023-05-16 | J | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-04-17 | 2023-05-16 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-04-17 | 2023-05-16 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2023-04-17 | 2023-05-16 | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2022-05-24 | 2022-06-06 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-11 | nan | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-03-10 | 2022-03-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-03-10 | 2022-03-29 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-03-10 | 2022-03-29 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-12-30 | 2022-02-01 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-12-30 | 2022-02-01 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-12-30 | 2022-02-01 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-12-30 | 2022-02-01 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-12-30 | 2022-02-01 | D | Quality of Life and Care Deficiencies | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| 2021-12-30 | 2022-02-01 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-12-30 | 2022-02-01 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-02-06 | 2020-02-18 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2020-02-06 | 2020-02-18 | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2020-02-06 | 2020-02-18 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-02-06 | 2020-02-18 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-02-06 | 2020-02-18 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-12-17 | $10,551 |
| 2021-12-30 | $3,250 |
| 2022-03-10 | $9,750 |
What is in the Neighborhood
- The closest city is Norwalk which is 0.6 miles away and has a population of 10,135 (small town).
- The average income is $92,514, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 23
- Average Temperature: 52.6
- Day Breakdown: The area gets 119 days of rain, 36 days of snow and 209 days of sun
- Precipitation: 1.2 inches a year
- The crime rate is 1.06 per 100 people which is very low compared to other cities.
- Violent Crime: 0.29 incidents per 100 people
- Property Crime: 0.36 incidents per 100 people
- Drug-Related Crime: 0.24 incidents per 100 people
- The average life expectancy in zip code is 79.72 years old, which is high compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Fareway
0.1 miles awayAAFES
4.0 miles awayHy-Vee
4.4 miles awayCash Saver
4.7 miles awayAldi
4.8 miles awayNone Found
Bus Stations
Ingersoll Ave / 41st St
7.1 miles awayIngersoll Ave & 39th St
7.1 miles awayIngersoll Ave & 37th St
7.1 miles awayIngersoll Ave & 35th St
7.1 miles away3220 Ingersoll
7.1 miles awayBanks
City State Bank
0.6 miles awayU.S. Bank
4.5 miles awayBank of America
4.8 miles awayBankers Trust
4.8 miles awayBank of the West
5.6 miles awayHospitals
Iowa Methodist Medical Center
7.5 miles awayMercyOne Des Moines Medical Center
8.2 miles awayIowa Lutheran Hospital
8.8 miles awayBroadlawns Medical Center
9.2 miles awayMercyOne Clive Rehabilitation Hospital
9.5 miles awayPharmacies
Hy-Vee Pharmacy
4.5 miles awayWalgreens
5.2 miles awayCVS Pharmacy
6.5 miles awayBauder Pharmacy
7.1 miles awayPrice Chopper Pharmacy
7.2 miles awayDentists
Norwalk Family Dentistry
0.3 miles awaySouthridge Dental Group
5.2 miles awayMark Essy DDS
6.3 miles awayLife Point Dental Group
6.7 miles awayFamily Dentistry
6.8 miles awayParks
McDonald Woods Park
0.1 miles awayNorwalk City Park
0.5 miles awayBilly O. Phillips Park
0.5 miles awayBrownie Park
0.5 miles awayWindflower Park
0.7 miles awayNone Found
Shopping
Southridge Mall
4.6 miles awayValley West Mall
8.6 miles awayJordan Creek Town Center
8.7 miles awayMerle Hay Mall
10.2 miles awayHaymarket Mall
10.5 miles awayCulture
Lauridsen Amphitheater
6.2 miles awaySylvan Theater
6.7 miles awayI.M. Pei Building
6.9 miles awayArt Studios
6.9 miles awayEliel Saarinen Building
6.9 miles awayRestaurants
El Dorado
0.2 miles awayMaid-Rite
0.4 miles awayPizza Hut
0.5 miles awayEl Maya
0.5 miles awayChina Dragon
0.5 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of IA. It is a large-sized community with 60 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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