Reflections At Regency Birmingham

Many reviews highlight the caring and professional nature of the staff at Regency, with specific mentions of the front desk personnel being sweet and welcoming. Families appreciate the efforts made to ensure a pleasant experience for new residents and the hands-on, proactive approach in Memory Care. The facility is praised for its cleanliness, welcoming atmosphere, and the variety of activities available to keep residents engaged.

Several reviewers commend Regency for the excellent care provided to their loved ones, noting the staff's attentiveness, friendliness, and respect. The outdoor sitting areas and the overall facility's appearance receive positive feedback. The staff's passion and dedication to residents are frequently mentioned as reasons for recommending Regency.

However, one review expresses significant dissatisfaction, criticizing the staff's competence and transparency, particularly regarding fees and services. This reviewer feels that the facility does not live up to its promises, citing concerns over additional charges for services that were expected to be included.

Despite this, the majority of feedback is overwhelmingly positive, with families grateful for the care their relatives receive. Many express satisfaction with the Memory Care services, the cleanliness of the facility, and the variety of activities available. The staff's professionalism and the quality of care at Regency are often highlighted as reasons for their recommendations.