Redwood Of Independence

Reviews of the facility present a mixed picture, with some highlighting significant concerns while others praise the environment and staff.

Several reviews express dissatisfaction with the level of care, citing delayed responses to patient needs, unclean conditions, and a lack of follow-through on promised services. One review specifically mentions a lack of timely medical attention and poor hygiene standards, suggesting that the facility's rehabilitation services have deteriorated over time. Concerns about the cleanliness of the facility, the condition of patient rooms, and the overall management were also noted, with one reviewer suggesting that the health department should be notified.

On the positive side, many reviews commend the facility for its friendly and helpful staff, clean and pleasant environment, and the quality of care provided. The therapy team received special mention for their exceptional service. The atmosphere of the facility is described as positive, with happy residents and engaging activities. The staff's dedication to providing top-notch care and making the building feel like home was highlighted, along with the cleanliness of the facility and the absence of typical nursing home odors.

Some reviews specifically mention the facility's improvements, including landscaping and interior decor, which contribute to a welcoming atmosphere. The virtual tour experience was praised for showcasing the facility's amenities and activities. The staff, from the front desk receptionist to the administration, were noted for their friendliness and professionalism.

In summary, while there are significant concerns about certain aspects of care and facility management, there is also a strong sense of appreciation for the staff's efforts and the positive environment they strive to create. Prospective residents and their families may want to consider these varied experiences when making decisions about care.