Redwood Heights

Negative Experiences:

• Unprofessional behavior observed during the hiring process, including a cancelled orientation without timely notice and inappropriate staff behavior in front of residents and family members.
• Reported decline in service quality over the last year, with long wait times for meals and slow response times for nursing visits. Staffing issues were noted as a significant problem.
• Changes in policy have led to dissatisfaction, with reports of residents being asked to move out if they can perform certain tasks independently, suggesting a shift away from assisted living.
• Failed the last four inspections, raising concerns about the facility's standards and quality of care.

Positive Experiences:

• Staff described as accommodating, knowledgeable, and friendly, with specific praise for the executive director's compassion and responsiveness.
• Residents and their families have had positive experiences, noting the caring team, fun activities, and the sense of community as highlights.
• Facility passed the 2019 State's Healthcare Survey with a 100% deficiency-free rating.
• Long-term employees express love for their workplace, highlighting a strong team and a family-like setting.
• Positive feedback on the facility's cleanliness, kind staff members, and the provision of a wide range of activities and events for residents.
• Exceptional support noted during urgent situations, with staff going above and beyond to accommodate residents' needs promptly.

Overall:

While there are reports of unprofessional behavior and concerns about quality of care and policy changes, many reviews highlight a positive, caring environment with dedicated staff and a strong sense of community. Prospective residents and employees may want to consider these mixed reviews carefully.