Rapha Residential Care

Summary of Reviews:

• Several reviews express significant concerns about the facility, including poor cleanliness, lack of basic supplies like toilet paper, unsafe furniture, and inadequate staff training, especially for memory care.
• Complaints about the environment being overwhelmed by cigarette smoke, unclean bathrooms, and a lack of engaging activities for residents.
• Issues with communication, including difficulties in contacting loved ones due to phone system problems and unresponsive management.
• Some reviewers report serious neglect, including residents not receiving prescribed medications on time and personal items going missing.
• However, there are also positive reviews praising the facility for its caring and professional staff, clean environment, and the sense of community and family among residents and staff.
• Positive mentions of the director and the staff's dedication to providing a loving and respectful atmosphere, with activities and personal attention to residents' needs and preferences.
• Appreciation for the facility's efforts in organizing events and fundraisers, creating a vibrant community spirit.
• Some reviewers specifically commend the facility for its improvement under new management, highlighting better communication and care.

Note: The reviews present a mixed picture, with some expressing deep dissatisfaction and concern, while others offer high praise for the care and environment provided at the facility.