Rancho Mirage Terrace

Positive Reviews:

• Many reviewers chose the facility for its staff, value for money, and room sizes.
• Staff, including maintenance and nursing, are praised for their responsiveness and helpfulness.
• Weekly updates on COVID-19 measures and various visiting options are appreciated.
• Some relatives noticed improvements in the facility's cleanliness and brightness under new management.
• Activities and the personal attention provided to residents were highlighted as key benefits before management changes.
• Several reviewers expressed satisfaction with the care and attention their loved ones received, noting the staff's efforts to make residents' stays comfortable and enjoyable.

Negative Reviews:

• Changes in management have led to concerns about the loss of a "homey" atmosphere and personal attention.
• Some reviewers reported a decline in food quality and the discontinuation of popular meal options.
• There are complaints about understaffing and poor communication, particularly regarding medical needs.
• Incidents of improper medication dispensing and lack of proper attention have been reported.
• Concerns were raised about the facility's handling of possessions and the quality of memory care.
• Some reviewers expressed dissatisfaction with management, care quality, and food, leading them to move their relatives out of the facility.

Mixed Reviews:

• While some reviewers have noted significant improvements under new management, others feel that the changes have negatively impacted the facility's atmosphere and quality of care.
• The facility's response to COVID-19 and the efforts to maintain safety and communication have been praised, yet some see room for improvement in other areas.