Rancho Mesa Care Center

Reviews of the senior living facility present a mixed picture, with some expressing severe dissatisfaction and others praising the care and environment.

• Several reviews highlight negative experiences, including a report of a resident falling from a wheelchair and not receiving timely care, and another instance where a resident was found walking near the freeway at 2:30 AM due to alleged negligence.
• Complaints about the facility include poor cleanliness, with halls often smelling unpleasant, and a lack of responsiveness from the administration. Some reviewers also noted a chaotic environment and unhelpful staff.
• On the positive side, some reviews commend the facility for its cleanliness, pleasant smell, and the quality of care provided by the staff. The food and management received specific praise, and the rehab department was highlighted for its effective physical therapy and motivational support.
• Several reviewers recommend the facility, citing improvements under new management, friendly and knowledgeable staff, and a supportive environment for residents and their families. Positive experiences include engaging activities like holiday parties and the compassionate care provided during end-of-life stages.

In summary, while there are significant concerns raised by some, others have had positive experiences, suggesting variability in the quality of care and service provided.