Raincross At Riverside

Positive Reviews:

• A resident's family member praised the new team for their exceptional care and responsiveness, highlighting their proactive approach to a resident's health issue and their overall politeness and organization.
• A new resident expressed satisfaction with their quiet, beautiful apartment and the community's friendly atmosphere, specifically commending Tiffany from the leasing office for her professionalism and helpfulness.
• General appreciation for the community's friendliness, pet-friendliness, and responsive staff was noted.
• Future residents are looking forward to moving in, citing the community as having everything they wanted in an apartment.
• An applicant expressed hopefulness about moving in, seeing the community as an answer to their prayers for a lovely apartment to call home.

Negative Reviews:

• A long-term resident expressed extreme disappointment with the community, indicating a decline in quality and stating intentions to seek remedies elsewhere.
• A concerning incident was reported where a tenant, who was locked out and in need of oxygen, was allegedly refused help by the maintenance staff, highlighting a perceived lack of compassion and assistance from the current management.
• Complaints about the after-hours emergency maintenance service were made, noting a significant delay in response time.
• Issues with power outages, security, maintenance, and cleanliness were highlighted by a resident, describing the environment as neglected and unsafe.
• A five-year resident observed a decline in the community's standards under new management, advising potential residents to consider other options.