Rain Forest Landings

Positive Feedback:

• Many reviewers appreciate the community's cleanliness, inviting ambiance, and the variety of activities available for residents.
• The staff is frequently praised for their caring nature, attentiveness, and ability to make residents feel welcomed and loved.
• Several reviews highlight the quality of food and the effort made by kitchen staff to cater to dietary restrictions.
• The community's environment is often described as beautiful, with comparisons to a ski lodge and mentions of spacious rooms with personality.
• Family members note the positive impact on their loved ones, mentioning increased social activities, contentment, and a sense of purpose.

Concerns Raised:

• Some reviews express concerns over staffing levels, mentioning that it affects the frequency of room cleaning and resident check-ins.
• There are mixed reviews about the management of medication and the effectiveness of communication between staff and families.
• A few reviewers were disappointed with the memory care section, citing small public spaces and a lack of activities.
• Concerns about room cleanliness, with some stating that rooms are not deep cleaned regularly.
• One review mentioned a significant issue with privacy due to cameras in sensitive areas, which was a major deterrent.
• Price increases and contractual issues were mentioned, with advice to get everything in writing.
• A particularly distressing account was shared about a resident's rapid decline and subsequent passing, raising serious concerns about emergency response and medication management.

General Recommendations:

• Prospective residents and their families are encouraged to thoroughly discuss and document all service agreements.
• Engaging with staff and observing the community's daily operations are recommended to ensure it meets expectations.
• It's advised to inquire about staff-to-resident ratios, emergency procedures, and how the community handles medical and personal care needs.