Rae Ann Geneva

Positive Feedback:

• Many reviews praise the caring and professional staff, highlighting individuals for their outstanding care and kindness.
• The facility is consistently described as clean, welcoming, and homey, with a warm atmosphere.
• Therapy teams receive accolades for their effective work, including getting residents back on their feet and attending to personal care needs like nail clipping.
• Staff responsiveness and willingness to answer questions are noted, contributing to a positive environment for both residents and visitors.
• The facility does not use agency staffing, allowing for a more personalized and familiar care experience for residents.
• Visitors and family members express satisfaction with the financial arrangements and overall management of the facility.

Critical Feedback:

• There are concerns about staff responsiveness, particularly regarding the timeliness of assistance after call buzzers are pressed.
• One review mentions a staff member displaying unprofessional behavior, indicating room for improvement in staff-resident interactions.
• A sense of staff shortage is mentioned, suggesting that at times, the facility may be under-resourced.

Overall Impression:

The majority of reviews are highly positive, focusing on the cleanliness of the facility, the professionalism and kindness of the staff, and the quality of care provided to residents. While there are a few areas for improvement, the general consensus is that the facility offers a welcoming and caring environment for its residents.