Queen Anne Retirement Community

Positive Reviews:

• High praise for the level of care and the friendly, caring staff at Cogir Queen Anne, with specific commendations for the care team, housekeeping, and management for creating an inviting and positive environment.
• Residents appreciate the warm, cheerful atmosphere, especially in the lobby and dining areas, and the quality of food served.
• Some reviewers highlighted the excellent nursing staff and overall caring nature of the community, making it a recommended place for loved ones.

Negative Reviews:

• Several complaints about the high turnover of staff leading to inconsistent care and service, particularly noted in assisted living and dining services.
• Issues with facility maintenance, including unclean units upon move-in, malfunctioning thermostats, and persistent foul smells from kitchen sinks.
• Concerns over management changes leading to instability within the community, with some noting a decline in the quality of services and staff morale since the change in ownership.
• Reports of poor food quality, with one resident resorting to buying groceries externally due to dissatisfaction with the meals provided.
• Feedback on the lack of managerial presence, especially on weekends, contributing to a decline in service quality and facility cleanliness.

Mixed Reviews:

• While some reviews praise the community for its caring staff and quality of care, others express significant concerns about the impact of high staff turnover and management changes on the quality of life for residents.
• The dining experience receives mixed feedback, with some appreciating the staff despite being understaffed, and others criticizing the food quality and service times.