Quality Life Services - Westmont

Positive Reviews:

• Many reviewers have expressed satisfaction with the care provided at Westmont Woods, highlighting the staff's caring and compassionate nature. Residents and their families feel that the staff has bonded well with them, treating them like family.
• One reviewer specifically mentioned the attentive, caring, compassionate, and patient care their wife received, emphasizing the staff's ability to respond swiftly to medical needs and praising them as "AWESOME".
• Another review praised the facility as a great place to work, indicating excellent resident care and a positive work environment.
• General comments about the staff being nice, caring, and treating residents well were also noted.

Negative Reviews:

• Concerns were raised about the facility's cleanliness and sanitation, with one reviewer describing it as unsanitary due to uncleaned toilets and rooms. The same review mentioned unresponsive staff, especially at night, and poor quality food.
• There was a serious allegation about a resident not receiving prescribed antibiotics, leading to rehospitalization and involvement from the CDC, though it was unclear whether the fault lay with the facility or the hospital.
• One review criticized the facility for being associated with an anti-vaccination organization, suggesting this puts residents at risk.

Mixed Feedback:

While many reviews praise the staff and the care provided, there are significant concerns about cleanliness, staff responsiveness, and health safety protocols. Prospective residents and their families should consider both the positive experiences and the issues raised when making a decision.